Systems Administration
Customer Service 101 is a video-based course designed to provide learners with a strong foundation in delivering effective and consistent customer service. Through seven…
Customer Service 101 is a video-based course designed to provide learners with a strong foundation in delivering effective and consistent customer service. Through seven structured lessons, the course explores how customer expectations evolve, how to build meaningful connections with customers, and how to handle challenging interactions professionally. Learners will gain practical strategies for improving customer satisfaction, fostering loyalty, and adapting service approaches in a changing business environment. Upon completion, learners can access their activity IDs via a “View CE Certificate” button on their profile. This program is valid for 1 Professional Development Credit (PDC) through the Society for Human Resource Management (SHRM), 1 hour of recertification credit through the HR Certification Institute (HRCI), and 0.75 Professional Development Units (PDU) through the Project Management Institute (PMI).
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Access is the database application within the Microsoft Office suite. Many businesses, large and small, use Access to store large amounts of information. Just like building a…
In this series we explore the concepts of Agile project management and prepare for the Agile Foundation examination accredited by BCS. We start with a downloadable introduction to…
In this accredited EXIN DevOps Professional series, you’ll learn how to apply the key concepts and principles of DevOps including the Three Ways and the Simian Army. Whether you…
ISO/IEC 20000, often referred to simply as ISO 20000, is the international IT service management (ITSM) standard that enables IT organizations (whether in-house, outsourced, or…
Service Integration and Management (SIAM) is a management methodology for environments where services are sourced from multiple service providers and not just a single service…
With the VeriSM™ Professional series, you’ll gain the skills to implement VeriSM™ in your organization. In the series, you will explore the impact and implications of digital…
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