Systems Administration
Handling Angry Customers is a video-based course designed to equip customer service representatives with the skills needed to manage difficult and emotionally charged customer…
Handling Angry Customers is a video-based course designed to equip customer service representatives with the skills needed to manage difficult and emotionally charged customer interactions. Through seven structured lessons, the course walks learners through the end-to-end process of defusing anger, maintaining professionalism, and resolving issues effectively—including recognizing when it is appropriate to end a conversation. Learners will gain practical techniques for staying calm, communicating clearly, and delivering helpful solutions even in high-stress situations. This program is valid for 0.75 Professional Development Units (PDU) through the Project Management Institute (PMI).
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Access is the database application within the Microsoft Office suite. Many businesses, large and small, use Access to store large amounts of information. Just like building a…
In this series we explore the concepts of Agile project management and prepare for the Agile Foundation examination accredited by BCS. We start with a downloadable introduction to…
In this accredited EXIN DevOps Professional series, you’ll learn how to apply the key concepts and principles of DevOps including the Three Ways and the Simian Army. Whether you…
ISO/IEC 20000, often referred to simply as ISO 20000, is the international IT service management (ITSM) standard that enables IT organizations (whether in-house, outsourced, or…
Service Integration and Management (SIAM) is a management methodology for environments where services are sourced from multiple service providers and not just a single service…
With the VeriSM™ Professional series, you’ll gain the skills to implement VeriSM™ in your organization. In the series, you will explore the impact and implications of digital…
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