systems-administration
Expert Insights: Creating an Amazing Customer Experience with Shep Hyken equips employees and leaders with practical strategies for delivering consistently exceptional customer…
Expert Insights: Creating an Amazing Customer Experience with Shep Hyken equips employees and leaders with practical strategies for delivering consistently exceptional customer experiences. Presented by customer service expert and best-selling author Shep Hyken, this five-lesson course explores the principles behind customer-focused organizations, the importance of managing critical moments of interaction, and how to move beyond “average” service into the zone of amazement. Learners will gain actionable guidance for building a customer-centric culture and implementing changes that positively impact both internal teams and external customers. This program is valid for 1.25 PDC through SHRM, 1.25 recertification hours through HRCI, and 1 PDU through PMI.
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