Topic
65 courses. Open any course for details, or shortlist several and request pricing together.
Access is the database application within the Microsoft Office suite. Many businesses, large and small, use Access to store large amounts of information. Just like building a…
In this series we explore the concepts of the AgileSHIFT approach to transformational project management and prepare for the AgileSHIFT examination accredited by Axelos.
ISO/IEC 20000, often referred to simply as ISO 20000, is the international IT service management (ITSM) standard that enables IT organizations (whether in-house, outsourced, or…
Service Integration and Management (SIAM) is a management methodology for environments where services are sourced from multiple service providers and not just a single service…
With the VeriSM™ Professional series, you’ll gain the skills to implement VeriSM™ in your organization. In the series, you will explore the impact and implications of digital…
The VeriSM™ Professional series focuses on the skills required to implement VeriSM™ in an organisation. The VeriSM™ Professional series will facilitate understanding of the impact…
When you first start programming, solving problems can be difficult. Since the entire impetus for learning programming is to solve a multitude of problems with a computer, the…
Tech skills aren't the only skills IT Pros need to be successful in the workplace. In this course, Zach Memos and Jo Peacock will walk you through some of the most essential soft…
Building Customer Relationships helps learners move beyond transactional interactions to create meaningful, trust-based connections with customers. This course teaches practical…
Call Center Essentials is designed to equip call center representatives with foundational interpersonal and communication skills needed to deliver effective, professional call…
Closing Sales with Confidence is a video-based course designed to help learners develop the skills and techniques needed to close sales effectively and professionally. Through six…
Communication and Network Security dives into secure design principles for networks, covering OSI/TCP/IP models, IPv4/IPv6, and protocols like IPSec, SSH, SSL/TLS. It explores…
Proactive Calling in a Reactive World equips sales professionals with the mindset, resilience, and practical techniques needed to succeed in highly competitive sales environments.…
Beyond the Metrics is a leadership-focused training course designed to help contact center leaders build healthy, resilient, and high-performing teams by addressing the aspects of…
Contact Center Excellence – Speaking the Language provides learners with a foundational understanding of the core concepts, terminology, and performance metrics used in modern…
This course provides learners with the knowledge and practical tools needed to design and implement an effective follow-up action plan. Participants will explore best practices…
Customer Relationship Management 101 introduces learners to the core concepts, types, and benefits of Customer Relationship Management (CRM) systems. Through two concise lessons,…
Customer Service 101 is a video-based course designed to provide learners with a strong foundation in delivering effective and consistent customer service. Through seven…
Customer Service Pro Tips is a video-based course designed to help customer service professionals refine their skills and consistently deliver high-quality service experiences.…
As the title suggests this series looks at customer service skills, specifically for those in a technical role. This series explores the world of interpersonal skills, as well as…
Develop a Customer-Driven Model for Innovation introduces learners to a customer-centric framework for driving meaningful and sustainable innovation. This course focuses on…
Comprehensive enterprise training course covering Excellence in Customer Service.
Expert Insights: Creating an Amazing Customer Experience with Shep Hyken equips employees and leaders with practical strategies for delivering consistently exceptional customer…
Expert Insights: Professional Selling with Jim Cathcart helps sales professionals build authentic connections and sell with confidence. Led by internationally recognized sales…
Expert Insights: Sparking the Customer Experience with Simon T. Bailey is a video-based course designed to help professionals embrace customer service as a mindset rather than a…
This course equips customer service professionals with practical strategies for resolving conflict while maintaining professionalism and composure. Through scenario-based…
Handling Angry Customers is a video-based course designed to equip customer service representatives with the skills needed to manage difficult and emotionally charged customer…
The Hands-on with TEAMS show is designed for Enterprise Administrators who take part in evaluating, planning, deploying, and managing Microsoft Teams. Microsoft Teams is an…
In this course, you will learn how excellent customer service begins before any training session. Excellence in customer service can be trained. But, for the training to be…
Are you a new Zoom user and wondering how exactly to use all of its capabilities and features? Zoom is an extremely useful and complex video conferencing and communication…
WordPress powers over 29% of all the websites on the internet. WordPress powers everything from blogs and company sites to SAAS apps and mobile apps. With WordPress only growing…
Every single associate needs to know how to work the phones. Today, we are going to highlight the most important aspects of telephone etiquette, so that you can be as professional…
We’ve all heard an objection before. Whether it’s your children objecting to an early bedtime or your coworkers objecting to wearing wizard costumes for your wizard-themed trade…
A hands on primer for Soft Skills/People Skills in general communications, and public speaking. Get excited! In this course you will see and explore practical techniques,…
Perfecting the Customer Experience provides a clear, practical framework for understanding customer behavior and designing experiences that build long-term loyalty. Rather than…
Every associate should know how to communicate with customers. Staying positive and patient is key even during those tough situations. In this class, you’ll learn a few universal…
In this overview Cherokee introduces Dr. Terra Vanzant Stern. Dr.Stern explains how she has developed this curriculum to share years of successful experience to help improve your…
This course introduces the foundational mindset required for sustained success in sales by focusing on personal growth as the driver of professional results. Led by business coach…
This course is the second installment in a four-part professional sales development series focused on aligning personal growth with sales success. Led by business coach Brad…
This course is the fourth and final installment in a four-part professional sales development series focused on aligning personal growth with sales success. Led by business coach…
This course is the third installment in a four-part professional sales development series focused on aligning personal growth with sales success. Led by business coach Brad…
Customer service has become the key differentiator between companies that excel and those that merely coast (or stumble into decline). Your competition might offer similar…
Every job has some basic skills you’ll need to master in order to perform the job well. A snake charmer, for example, needs a steady hand (and probably a healthy supplier of…
Sales Toolkit: Addressing Objections is a focused video lesson designed to help learners confidently navigate customer objections during the sales process. As part of the Sales…
Welcome to the “Sales Toolkit: Common Types of Objections” video lesson meant to help learners identify the objections they encounter in sales conversations and respond to them…
Welcome to the “Sales Toolkit: Conquering the Close” video lesson meant to supply learners with best practices for closing sales. This video lesson is part of the “Sales Toolkit,”…
Welcome to the “Sales Toolkit: Getting to the Decisionmaker” video lesson meant to help learners ensure they’re selling to someone with the authority to make a purchase. This…
Welcome to the “Sales Toolkit: Identifying Prospect Needs” video lesson intended to help learners gain key information for connecting their offerings to a prospect’s challenges…
Welcome to the “Sales Toolkit: Presenting to Prospects” video lesson meant to help learners deliver a memorable sales presentation that helps them achieve their goals. This video…
Welcome to the “Sales Toolkit: Selling Across Cultures” video lesson meant to help learners connect with prospects from across the world. This video lesson is part of the “Sales…
Welcome to the “Sales Toolkit: Selling Over the Phone” video lesson intended to help learners connect meaningfully with prospects over phone calls. This video lesson is part of…
Welcome to the “Sales Toolkit: Skills for Success” video lesson meant to highlight the soft skills necessary for becoming a true sales pro. This video lesson is part of the “Sales…
Welcome to the “Sales Toolkit: Taking Top-Notch Notes” video lesson intended to guide learners in making their sales notes work for them. This video lesson is part of the “Sales…
Welcome to the “Sales Toolkit: The Sales Funnel” video lesson intended to guide learners in moving prospects through the sales funnel. This video lesson is part of the “Sales…
Welcome to the “Sales Toolkit: Time Management Tips” video lesson intended to help busy salespeople efficiently manage their hectic schedule. This video lesson is part of the…
Welcome to the “Sales Toolkit: Using DISC to Connect with Prospects” video lesson meant to instruct learners on how to recognize a prospect’s DISC style and adjust their sales…
Welcome to the “Win with an Elevator Pitch” video lesson meant to teach learners how to hook a prospect’s attention and earn a more formal sales conversation. This video lesson is…
Welcome to the “Selling Solutions” video course intended to highlight that great salespeople don’t sell—they solve. This course, which comprises three video lessons, explains how…
Service Best Practices is a video-based course designed to help customer service professionals deliver consistent, high-quality service in every interaction. Comprised of 12…
Staying focused in a busy, high-traffic environment can be challenging when phones are ringing, emails are piling up, and in-person interruptions are constant. This course…
Many of life’s successes stem from strong relationships, and sales is no exception. While traditional sales models emphasize product knowledge and competitive differentiation,…
Customer service has never been more important for business success. These days, earning customers’ initial business and more importantly, encouraging customer loyalty are…
Salespeople sometimes get a bad rap. When you hear the word “sales” you may think of a hustle-for-everything, no-holds-barred dogfight designed to crush your competition and bend…
Most everyone understands the importance of treating our organization's customers with a high level of courtesy and service. But it's equally important to treat our coworkers…
Whether you've just started working from home or you've been doing so for quite some time now, this course will provide you will both technical and non-technical tips to make your…
Quote-based, no public pricing
Tell us who you want to train and what they need to learn. We will recommend courses and send a written quote for your organization.
